How to Talk to Parents/Families

If you notice that a student is exhibiting symptoms of anxiety or OCD, it is important to talk to their families. Phone calls to a student's home to discuss their academic, social, or emotional difficulties may be stressful and anxiety-provoking for both families and school personnel. Difficult conversations like these are more effective if there is a positive and trusting relationship already in place.


How schools can build positive relationships with families before there is a problem:

  • Teachers may send home a survey at the beginning of the year that invites caregivers to share important information about their child.

    The survey might ask about a student’s likes and dislikes, strengths and weaknesses, interests, and skills, or about their family structure. Surveys open the lines of communication between teachers and caregivers. They also demonstrate the teacher’s curiosity and willingness to learn about their students.

  • Teachers may send home an introductory e-mail or letter.

    There, they can describe their teaching philosophy, homework policy, and expectations for students, and invite caregiver responses.

  • During the beginning of the year meetings, such as parent/teacher conferences or curriculum night, teachers may welcome caregivers into the learning process and ask them to share their hopes for the school year.

    What do they want their child to learn or get better at during the school year? How might they like to be involved in the classroom?  What do they want the teacher to know about their child? Teachers may highlight the importance of ongoing caregiver/teacher communication. They may invite families to connect directly with them on a regular basis, especially if there are concerns.

Trying to save a relationship Anxiety In The Classroom. Parents.
  • Teachers may keep caregivers updated about what is happening in the classroom.

    They can do this by creating a social media account using an app like Seesaw. There, teachers post pictures and videos highlighting the learning process. They can also invite caregivers to post comments or questions.

  • There are many times throughout the school year where caregivers and teachers may cross paths.

    For example they may meet at drop off or pick up, in the school office, while chaperoning a field trip, or in the community at large. Teachers may take advantage of these short interactions by sharing positive information with caregivers about their child. For example, teachers might comment about how well the student did in a recent project or test. Or, they can ask about family plans for an upcoming vacation.


How school personnel can effectively communicate with families once a problem has been identified:

  • Schedule a meeting to discuss concerns.

    Do not try to address the issues “in passing,” via email, or in an unplanned phone call at the end of a long day.

  • Present the student’s strengths and successes, and not just their difficulties.

    This shows caregivers that all parts of their child are known. For example, “Sarah is an excellent reader and is always kind to her classmates.”

  • Present concerns clearly, calmly, and non-judgmentally.

    Be sure to have your own emotions managed before attempting to discuss the problem with families.

  • Provide specifics about what is happening and how it is impacting the student’s functioning at school.

    For example, “She seems to be struggling. She asks to go to the nurse 3-5 times a week, has been avoiding her friend group, and isn’t handing her homework in anymore, which is hurting her grades.”

  • Be prepared to answer questions

    Parents will want to know how long the problems have persisted, if the problems occur in other classes, what interventions have been used and what their effectiveness has been, and thoughts on how to proceed.

  • Collect information from caregivers about the history of the problem and what interventions may have been helpful in the past.

    If the problem is a new one, include caregivers in problem solving what might be going on.

  • Reassure caregivers that anxiety in children is common.

    Tell them that their child’s difficulties will improve with teamwork, outside consultation (if necessary), and good planning.

  • If families are reluctant to address the issue, then invite them into the classroom to observe their child.

  • School personnel should seek out consultation from their peers or administrators if they anticipate the meeting may be difficult or if the situation is complicated.

    This ensures that all bases are covered and that the general approach to the problem has been carefully considered.

Our Work Young Person with anxiety jumping over a ball
Our Work Young people with OCD helping each other
Our Work Teacher looking up info on OCD